IT Helpdesk

The IT Helpdesk is actively seeking motivated, tech-savvy students to join our team as Student Helpdesk Consultants. If you’re passionate about technology and eager to support the university community, this is a fantastic opportunity to gain hands-on experience in a dynamic IT environment.

Key Responsibilities:

• Provide Support: Respond promptly and professionally to technical inquiries via phone, email, or in-person, delivering effective solutions.

• Incident Management: Accurately document and track all reported issues in our ticketing system to ensure timely resolution.

• Troubleshooting: Diagnose and resolve hardware, software, and network problems for users across campus.

• Device Assistance: Assist with the setup and configuration of various devices, including laptops, printers, and mobile devices.

• User Guidance: Offer clear, step-by-step instructions to help users resolve technical issues.

• Team Collaboration: Work closely with team members to identify and implement process improvements that enhance the support experience.

• Stay Current: Keep up with the latest technology trends to better assist users and suggest potential enhancements.

• Flexible Schedule: Work hours tailored around your class schedule.

Interested? Apply now by completing the application form. Be sure to select “IT Helpdesk” as the position you’re applying for.

Join us and be a vital part of our mission to provide top-notch technical support at the University of Mississippi!